Shipping Policy
At Ikahi, we aim to give you a seamless delivery experience from the moment you place your order to the moment it arrives at your doorstep. Please read this policy carefully to understand how your purchase will be shipped.
1. Order Processing Time
- Order processing time: 1–2 business days (excluding weekends and public holidays).
- During peak seasons or sales events, processing time may take an additional 1–2 days.
- You will receive an email confirmation once your order is picked and packed.
2. Domestic Shipping (Within India)
Standard Shipping: 3–7 business days after dispatch. Express Shipping (where available): 2–4 business days after dispatch.
Delivery times are estimates and may vary due to factors beyond our control such as courier delays, weather, or regional disruptions.
3. International Shipping
We ship to select countries worldwide. Estimated delivery times after dispatch:
USA & Canada: 10–15 business days. UK & Europe: 10–14 business days. Australia, UAE & Middle East: 8–12 business days. Other international regions: Varies depending on carrier and customs clearance.
Important: International shipments may incur customs fees, import taxes, or duties in your country — these charges are your responsibility and are not included in the product price or shipping charges.
4. Shipping Charges
Domestic Shipping (India):
Free shipping on prepaid orders + extra discount.
- Free shipping on COD orders (no added discount).
International Shipping: Shipping charges vary by destination and will be calculated at checkout based on weight and location. Charges displayed at checkout are final unless there are additional duties or taxes at the destination.
5. Tracking Your Order
Once your order is dispatched, you will receive:
- A shipment confirmation email
- A tracking number
- Instructions to track your package on the courier's website
You can also find your tracking details in the My Orders section of your account.
6. Undeliverable or Returned Packages
If a shipment is deemed undeliverable due to an incorrect address, unclaimed delivery, or refusal of package, we will attempt to contact you. If we are unable to reach you or resolve the issue within a reasonable time, the package may be returned to us. In such cases:
- You will be refunded the cost of products (excluding original and return shipping charges), or
- A reshipment can be arranged upon request with additional shipping fees.
7. Lost or Damaged Packages
If you receive a damaged package:
- Contact us within 48 hours of delivery.
- Provide photos of the packaging and damaged item along with your order number.
If your package is lost:
- We will open an investigation with the courier.
- If the package cannot be found within a reasonable timeframe, you may be offered a replacement shipment or a refund in accordance with our refund policy.
8. Change of Shipping Address
If you need to update your delivery address, contact us immediately at care@ikahi.in. We'll update the address only if the order hasn't been processed or shipped. Once shipped, address changes cannot be accommodated.
9. Delivery Issues & Delays
Delays may occur due to weather conditions, public holidays, customs clearance for international orders, or high shipment volumes during festivals and sales. We appreciate your patience during such times and will provide updates as available.
10. Contact Us
For any questions about shipping, delivery times, tracking, or issues with your order:
📧 Email: care@ikahi.in
📞 Phone: +91 87500 75208
🕒 Response Time: Within 24–48 hours on business days